Privacy Policy

Recyclr Group Ltd (company number 17201596) is the controller of personal information collected through this website. Our registered office is 18 Avon Walk, Basingstoke, Hampshire, RG21 4DJ, England. Contact us at info@recyclrgroup.co.uk or on 07365 997093.

We may collect your name, business and contact details, addresses, company information, service requirements, quote selections, messages and portal account information. We also receive technical information needed to operate and secure the website, such as browser information, device information, request logs and security records.

If you allow location access, your browser provides approximate device coordinates so we can show a relevant service area. We use those coordinates for the immediate location lookup and do not add them to your customer record through this feature. You can refuse or withdraw location permission in your browser settings. The postcode and site address you enter remain authoritative for quotes and service coverage.

We use personal information to respond to enquiries, prepare quotes, set up and administer accounts, provide portals and documents, arrange services, process billing, maintain audit and compliance records, prevent fraud, secure our systems and meet legal obligations. Our lawful bases may include taking steps at your request before a contract, performing a contract, complying with law, our legitimate interests in operating and protecting the business, and consent where it is specifically requested.

We may share information with hauliers and operational suppliers needed to price or deliver a requested service, and with providers supporting hosting, communications, document signing, payments, accounting, security and professional advice. We only share information needed for the relevant purpose and require appropriate protection. We may also disclose information where required by law or a regulator.

Some technology providers may process information outside the United Kingdom. Where this happens, we use an available lawful transfer mechanism and appropriate safeguards required by UK data protection law.

We keep information only for as long as reasonably required for the purpose collected, including contractual, waste-duty-of-care, financial, regulatory, dispute and security requirements. Retention periods vary by record type, after which information is deleted or anonymised where appropriate.

Depending on the circumstances, you may ask for access to your personal information, correction, deletion, restriction, portability or objection to its use, and you may withdraw consent where consent is relied upon. Contact us using the details above. You may also complain to the Information Commissioner’s Office at ico.org.uk.

We use essential browser storage and cookies where necessary for security, authentication, preferences and reliable operation of the website and portals. If we introduce non-essential analytics or advertising cookies, we will request the consent required by law before using them.

We may update this notice when our website, suppliers or legal obligations change. The current version will always be published on this page. Last updated: 1 August 2026.